XFINITY My Account

Save yourself time with the My Account app through scheduling appointments, requesting callbacks from representatives, and viewing estimates of your technician's time of arrival.

Gain access to quickly pay your bill, change your Comcast account password, and adjust your WiFi settings for when you're on the go! Gain information about service outages in your area, your service center, and about your service's connection status all from your mobile device!

Billing

• Pay your Comcast bill using a credit card or bank account

• View your bill

Manage Your Account Information

• View accounts information

• Change your password

• Edit your contact phone number and email address

• View the channel lineup included with your TV package

• View information about your internet usage (***Not available in all markets)

• View your Comcast Digital Voice number

Setup and Troubleshooting

• View and update your WiFi settings (Network name and password) for most Xfinity gateways

• Where applicable, the ability to disable using your Xfinity gateway as an xfinitywifi hotspot.

• Program your remote control to your TV

• Check your connection status

• Troubleshoot device issues

Appointments

• Cancel and reschedule service appointments

• View technician's estimated time of arrival

Contact Us

• Request a callback from Comcast representative

• Find a service center

Explanation of Android Permissions:

INTERNET: Enables My Account to connect over the Internet to our servers

ACCESS_NETWORK_STATE: Enables My Account to detect whether or not your device is connected

WRITE_EXTERNAL_STORAGE: Enables My Account to cache data

WRITE_CALENDAR, READ_CALENDAR: Enables My Account to create calendar events for service appointments

READ_GSERVICES, GET_ACCOUNTS: Enables My Account to use Google Maps and related services

READ_PHONE_STATE: Enables My Account to associate your Comcast login with your device so you don’t have to login each time you open the app

C2D_MESSAGE, RECEIVE, and WAKE_LOCK: Enables My Account to support push notifications

CAMERA, VIBRATE: Enables My Account to support credit card scanning

COARSE_LOCATION (Marshmallow Only), ACCESS_WIFI_STATE, CHANGE_WIFI_STATE: Check WiFi strength, manage connectivity and troubleshoot</br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br>